All your questions on your account integration into Cogeco's system, answered.

A winning partnership with tons of advantages

Cogeco, DERYtelecom and Câble Axion are one big family, still rooted in your communities and determined to bring you an entertainment experience like no other. The same mission, the same connection, the same local services, but with more possibilities.

Learn more about our partnership

Get to know your new bill

Same package

Your package isn’t changing, but if you ever want to switch things up, you can now take advantage of Cogeco’s plans.

Same price

The look of your bill has changed, but the price of your services is the same.

New billing cycle

The billing cycle now covers the current month. The new payment due date is shown at the bottom of your new bill.

New account number

You must use your new account number to make payments at your financial institution.

Maximum flexibility

My Account is a simple and intuitive interactive customer space. You can start enjoying the benefits today.

Log in to My Account

How to log in

With My Account, you can:

Enjoy a simple billing experience

View your bills online and choose how you pay them. Make one-time payments or sign up for pre-authorized payments.

Stay informed about outages in your area

Check the status of your service, if an outage is reported, or if maintenance is scheduled in your area.

Receive important notifications

Get important notifications related to your services, as well as all the Cogeco news that affects you.

There’s no need to change your equipment

Even if your services have been integrated into Cogeco’s system, you can continue using the equipment you have right now.

You’ll need to change to Cogeco equipment if:

  • Your equipment needs to be swapped because of a service issue
  • You change one of your packages
     

If you’ve received Cogeco equipment, learn more about how it will impact your services.

Get help with billing or your account

contact

Want to shop over the phone, find a store or manage your services online?

  • Speak with us Speak with an agent
    We’re here 7 days a week to suggest services, promotions and answer questions.
    We’re here to help you and suggest products and services, promotions and answer questions.
    Call us
  • Find a store Find a Cogeco store
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Locate your nearest store
  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
    Log in now